Our Promise To You

The practice and all clinicians are committed to providing the following services to all patients, regardless of their personal beliefs, sexual orientation, lifestyle, cultural backgrounds and socio-economic status. We will treat all patients equally and will respect their dignity and integrity. All patients will be treated confidentially.

We promise to:

  • Offer you an appointment the same day to speak to a doctor if you have a problem that you feel is urgent.
  • Make authorised repeat prescriptions available within two full working days if requested in writing by 10.00, Monday to Friday.

We will endeavour to:

  • See you as close as possible to your appointment time.
  • Answer your telephone call courteously.
  • Give you the highest possible standard of service.

To help us to help you we ask that you:

  • Inform us of any good or bad aspects of our service.
  • Come along to the surgery rather than request a home visit.
  • Cancel any unwanted appointments in plenty of time, allowing us to reallocate the appointment to another patient.  Please note that patients who continue to miss appointments after receiving a warning from the practice may be removed from our list.
  • Keep yourself as healthy as possible by taking advantage of the screening and preventative services that we have to offer.