The immediate delivery of emails gives it an advantage over other forms of communication. Emails has wide accessibility. There are a number of scenarios in which we may use an Email:
Appointment reminders, changes or cancellations.
- Flu or other Vaccination clinics for targeted eligible populations
- Annual Review invitations
- Cervical Screening
- Child Immunisation reminders
- Blood Pressure and Cholesterol monitoring
- Smoking Status updates
- Invitations for Patient educational sessions (e.g. diabetic self-help groups)
- Requests to contact the Practice to arrange appointments
- Blood Test and Injection due
- Messages from the GP
- Updates on changes to the Practice such as clinics
- Informing Patients of test results or other information relevant to their care (please see further information below Special category data)
The usefulness of emailing depends on having reliable data. We will check your email as often as we can but we ask that patients let the practice know as soon as this changes.
Email addresses can be updated by contacting the reception team via telephone or email.
Please inform us as soon as your contact information changes.
Patients are now able to communicate with the Practice via email; this service is intended for non-urgent matters only, you will be able to expect a reply within two working days.
If you need medical advice and are abroad, we advise you to seek advice at your location.
When you give the practice your email address we do not assume that you give consent. In our registration forms we ask for patients consent and also have consent forms, so that we can send information to you.
Repeat prescription requests via email will be passed on to our reception team. However, this should not be taken as confirmation that the prescription will be issued.
The request must include your full name, date of birth and full details of the repeat items being requested.
Once we have processed your request you will receive a generic email from us stating that your order will be issued and ready for collection up to 48 hours.
If there is a problem with your prescription request, we will telephone or email you and your prescription will not be processed until we have contacted you.
Pictures sent to the Practice for patient aged 16 and above.
Due to the COVID-19 pandemic this has become a more used method of communicating with the clinicians.
Patients will be informed either via automatic email response, unless they have been advised by telephone: Please be aware any digital image submitted as part of an online consultation, will be stored within your clinical notes
If you give consent/ register your email address with us we will not use email to correspond with you regarding any clinical aspect of your healthcare. This is because email is not a secure medium of communication. If you require medical advice then please make an appointment with the Doctor or Nurse.
Special category data
Information such as test results (this includes any results, not just those relating to sexual health tests) or details of medication (ie. information which is specific, sensitive and individual to one person) will only be communicated via SMS messaging with additional consent provided by the patient on those occasions (for example, agreed between patient and GP when arranging a certain investigation during an appointment). This additional consent will be recorded in your medical records at that time.
If you make a request the Reception team for a copy of your results they will be asked to email the Practice written consent for this. The Doctor will need to give them permission for this to be actioned. Your written consent will be scanned onto your record.
We understand that some Patients will not want to receive SMS text messages from us. We ask that patients carefully consider the advantages of receiving these messages before choosing to opt-out. If you do choose to opt out please inform our Receptionists or the Clinician you are seeing.
Surveys and Information
We will sometimes use web based surveys to gather patient feedback. We will use email to send you our quarterly Newsletters and inform you of any urgent information that we need to inform you about in line with any contingency plans for any urgent non-medical information that needs to be conveyed to our Patients.