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We have two online events scheduled with our Social Prescribing partners, Together Co. It will be the same session but repeated across two dates. Please see Social Prescribing for more details.

If you need to your Blood Pressure checked during the Pandemic and do not have access to a monitor, you can use a sphygmomanometer, also known as a blood pressure monitor, or blood pressure gauge, which is used to measure blood pressure. This can be purchased at a low cost from online websites.


With immediate effect in line with NHS Digital we no longer have a Fax Machine.

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Any patients who are seen in the Practice now need to wear a face covering or mask if asked to attend an appointment. If you exempt then you need to visit the Government Website for an exemption form.

We are now offering a new Video Consultation Service and to use this service you will need to be registered for Patient Access. During these uncertain times, the best way to register for this service is by setting up online as below. If you are unable to do this you can download a form and return to us in the post or email.

Patient Guidance for Video Consultations

Please note any digital image submitted as part of an online consultation, will be stored within your clinical notes.

We are constantly seeking to improve our services and welcome feedback, both positive and negative. Please complete a feedback form and place it in the suggestion box in reception or send into the Practice.  

How to Make a Complaint

Should you have any reason to make a complaint about an administrative or a clinical issue, you can ask to speak to the Practice Manager, Sue Doyle who is available to meet and discuss any concerns patients may have regarding the care they received. You can contact her either on the phone or in person, or you can put your concern in writing via letter or email to BHCCG.TheHaven@nhs.net. Your complaint will be treated with complete confidentiality. A Patient Information Leaflet is available for your reference.

If you feel uncomfortable about speaking directly with the Practice Manager, you can contact Healthwatch. This is a new consumer champion for both health and social care. It exists in two distinct forms – local Healthwatch, at local level, and Healthwatch England, at national level. They can support and advise you and with your consent will investigate your complaint.

They work with charities community and voluntary organisations that support people who use health and care services. They can help patients and local residents with difficulties they may be facing with health services. Their contact details locally are:

Healthwatch Brighton and Hove
Freepost RTGY-CZLY-ATCR
Healthwatch Brighton and Hove
Brighton

BN1 3XG

 
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