The Haven Practice - Information for new patients wishing to join the doctors surgery

Noticeboard

BOOK YOUR FLU VACCINATION APPOINTMENT NOW

The GP’s at The Haven seek to encourage every eligible patient to have their free flu jab this year. Perhaps you are delaying booking an appointment until more is known about the Covid-19 booster programme, or you are hesitant because there were very few cases of flu last year and you feel fit and well at the moment? You may be waiting for more information from the government or from other reputable sources? In any case, our sincere advice to our patients ,is that you should pre-book your flu vaccination appointment as soon as possible.

Our receptionists are waiting to hear from you

Data Sharing Opt-Out. You can choose whether your confidential information is used for research and planning. Please refer to the Tab Data Opt-Opts to find out more about what types of opt-outs and visit: https://www.nhs.uk/your-nhs-data-matters/ or click here to watch the video: https://www.youtube.com/watch?v=YLi9gh7RyLA

Important: Data Extraction has been postponed by NHS Digital and we will post new date when information is known no current date is planned.

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NHS App - if you are downloading the App and you need your Linkage Key you must be registered with Patient Access. If you are it can be found under My Account>Account Settings>My Practice (bottom right on screen)

The NHS App and the NHS COVID-19 app are two different apps.

The NHS App lets you share your COVID-19 status, order repeat prescriptions and a range of NHS services.

The NHS COVID-19 app is a contact tracing app, which also lets you check in to places like bars and restaurants

Any patients who are seen in the Practice now need to wear a face covering or mask if asked to attend an appointment.

We are now offering Video Consultations as well as Telephone Consultations to our patients. When your appointment is booked we will send simple instructions on how to use. Please refer to our Online Services tab with step by step instructions.

Registration

Temporary Residents

Non-English Speakers

Safe Surgery Initiative

Practice Booklet

As We Come Out of Lockdown:

For any new Patients that wish to register we are encouraging you to download the forms, complete and submit online. A signed, scanned application or picture of a signed application emailed to the practice is acceptable. If this is not possible, you may print and complete manually and post through the Practice mailbox where we will process your Registration without Identity Checks. If you are unable to complete the form yourself then please contact us and we will be happy to do this on your behalf. If you do not have access to a printer please call the Practice and express your interest to register and we will then prepare the forms for you to collect.

New Patient Registration

We are proud to be part of the Safe Surgery Initiative Safe Surgery

We welcome new Patients from within our catchment area and are happy to register you. It’s free to register. Please refer to the map in our booklet or use the catchment tool here to check practice area

If you would like to register with us, you can either come into Reception to collect a Registration form and GMS1 form or you can download these documents from our Website or we can email them to you.

When downloading, ensure you are completing the correct Registration Form as this is according to age Groups. All new Patients must complete the GMS1 form which is included in each Registration Pack. Please detail as much information as possible and all details on the GMS1 form need to be completed before we can register you.

You do not need proof of address or immigration status, ID or an NHS Number but it might help for one of the following reasons:

To confirm you live in our catchment area
To confirm we are registering the correct person
To check the Health Authority have the correct information
To prevent fraud (to stop people registering with many practices)

However if you do not have any ID we will accept your registration, it might help if you have one or more of the following:

Photo Identification:

Passport
Birth Certificate
HC2 Certificate
ID card for European Countries
Rough Sleepers’ Identity Badge
Hostel or Accommodation Registration or mail forwarding letter

If you are homeless, you can give a temporary address, such as a friend’s address, a day centre or the GP Surgery address.

All Patients are registered with a named GP: Dr Larissa Tate. You will be able to make an appointment with any Doctor of your choice.

Once you have registered with the Practice, we will offer you a New Patient Health check with the Nurse or Healthcare Assistant.

We offer our new Patients the facility to book all appointments online with our Doctors’, Nurses’ and Healthcare Assistant using our online services. You can register for this service when you join the Practice. These forms are included in our Registration Packs and are Patient Access forms.

You will need to download and print the New Patient Pack for each person wishing to register and ensure that you have the correct age range. To assist you we have included the GMS1 form (Family Doctors Services Registration) in the Packs.

2021 Registration Pack for Adults

2021 Registration Pack for 11-16 years

2021 Registration Pack for 5-10 years

2021 Registration Pack for Under 5's

For children under the age of 5 years, we will need you to complete a Health Form for our Health Visitors which you can download and print by clicking on the link above.

When you have registered with the Practice, we will offer you a New Patient Health check with the Nurse.

Guide to GP Services

The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them. You can download the guide below.

pdf A Patient Guide to GP Services

Temporary Registration

If you are ill while away from home or if you are not registered with a Doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

pdf Download the Temporary Resident Registration Form

The temporary GP surgery will pass details of any treatment you have to your permanent GP surgery. They will add the information to your medical records.

If your application to become a temporary patient is refused, you can still receive emergency treatment for up to 14 days.

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Open the leaflets in one of the following languages

English	Urdu
Albanian	Hindi
Arabic	Lithuanian
Bulgarian	Polish
Chinese (Cantonese)	Portuguese
Chinese (Mandarin)	Spanish
Russian	French
Turkish	Punjabi
Gujerati	Somali
Croatian	Bengali
Farsi

We are proud to be part of the Safe Surgeries Initiative Proud

Everyone living in the UK is entitled to register and consult with a GP. It means we can prevent and treat illness early and create a healthier society for everyone.

We are proud to be working with: Doctors of the World’s (DOTW) Safe Surgeries initiative to tackle the barriers to healthcare faced by people in vulnerable circumstances, especially migrants.

We commit to taking steps to ensure their services are available to everyone in their community. At a minimum, this means ensuring that language or lack of ID, proof of address or immigration status are not barriers to patient registration.

Our Commitment

Read in your native tongue