Message to our patients – update on the COVID-19 booster programme

Across Sussex the NHS and its partners are working extremely hard to roll out the COVID-19 booster vaccination programme to our communities.

All adults are eligible from Monday 13 December, and you will be able to book via the National Booking System from Wednesday 15 December.

You can book your booster for 3 months from the date of second vaccine, and you can access the National Booking System to book the appointment from 2 months. 

We are working at pace to increase the availability of appointments so that there are plenty of options for people on the National Booking System. Some local vaccination services will also contact patients directly.

New appointments are being added every day across our vaccination services. We have been offering more than 80,000 appointments a week and in the last two weeks we have increased the number of available appointments by more than 10,000 a week. Further availability will come online from Wednesday 15 December. 

We will be working with all of our sites to take further steps to increase what they can offer again, including opening later and on more days. 

All of these appointments will be added to the National Booking System and so we encourage everyone who is aged 18 and over, is yet to have their booster and who is approaching 3 months from your second vaccine to use the National Booking System to arrange your appointment when you are able to do so.

In terms of any planned appointments with <insert name of the GP practice>, there are no changes at the current time and everyone should attend your planned appointments as normal. If we need to make any changes, we will contact you directly.

See more about the vaccination programme in Sussex, including the vaccination services: COVID-19 vaccinations - Sussex Health & Care Partnership (


The GP’s at The Haven seek to encourage every eligible patient to have their free flu jab this year. Perhaps you are delaying booking an appointment until more is known about the Covid-19 booster programme, or you are hesitant because there were very few cases of flu last year and you feel fit and well at the moment? You may be waiting for more information from the government or from other reputable sources? In any case, our sincere advice to our patients ,is that you should pre-book your flu vaccination appointment as soon as possible.

Our receptionists are waiting to hear from you.

Data Sharing Opt-Out.  You can choose whether your confidential information is used for research and planning. Please refer to the Tab Data Opt-Opts to find out more about what types of opt-outs and visit: or click here to watch the video.

Important:  Data Extraction has been postponed by NHS Digital and we will post new date when information is known no current date is planned. 

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NHS App - if you are downloading the App and you need your Linkage Key you must be registered with Patient Access.  If you are it can be found under My Account>Account Settings>My Practice (bottom right on screen)

The NHS App and the NHS COVID-19 app are two different apps.

The NHS App lets you share your COVID-19 status, order repeat prescriptions and a range of NHS services.

The NHS COVID-19 app is a contact tracing app, which also lets you check in to places like bars and restaurants

NHS Apps to Download.....


test and trace banner

Any patients who are seen in the Practice now need to wear a face covering or mask if asked to attend an appointment. 

We are now offering  Video Consultations as well as Telephone Consultations to our patients.  When your appointment is booked we will send simple instructions on how to use.  Please refer to our Online Services tab with step by step instructions.

Nurses, HCA and Phlebotomist Appointments


Monday: 09.00 - 12.00 HCA

Tuesday: 09.30 - 17.30 Nurse 

Wednesday: 0900-1200 Phlebotomist

Thursdays: 09.00 - 12.00 HCA

Friday: 09.00 - 12.00 Phlebotomist

Saturday : Once a Month AM

Making an Appointment

All appointments will be Face to Face with the Team except for any Reviews that can be conducted over the telephone or video consultation.

You can make an appointment with any one of the nurses or Healthcare Team at the Practice by:

  • Calling into Reception

  • Contacting us by telephone

  • Booking Online via Patient Access or the NHS App 

(You must register in person with the surgery before using Patient Access for the first time. Find out more HERE.)

Blood tests are available to book between 09.00 and 11.30 during the week at the Practice. We also offer appointments at the weekend through the Improved Access Service. You can make appointments to have your bloods taken at Hove Polyclinic if it has been requested by your GP.

If you are booking any of the appointments as listed below you will need to book a double appointment. As you are only able to book a single appointment on our Internet Booking Service, you will need to telephone the surgery to book your appointment.

  • Asthma Annual Review

  • 24 Blood Pressure Monitoring

  • Cervical Smear

  • COPD Annual Review

  • Diabetes Annual Review (Blood Test should be done first)

  • Ear Irrigation

  • First Dressings

  • IUCD Removals

  • Leg Ulcer Dressings

  • New Patient Health check

  • Pre IUD

    fitting screening

  • Sexual Health screening swabs (women only)

  • Smoking Cessation

  • Spirometry

  • Swabs

  • Travel Immunisations (make 6 weeks in advance of date of travel)

  • Vascular Health check

  • Wound or



Telephone Advice

If you would like to speak with the Nurse for advice before your appointment or have any concerns regarding a procedure please ring and leave your details and the Nurse will call you back when they are free (usually at the end of Clinic).


Our Nurses are trained in all of the services we offer..... see our Clinics and Services. 

Our Healthcare Assistant is able to assist with the following services:

  • Blood Pressure Check

  • Blood Tests

  • B12 Injection

  • New Patient Health Check

  • Pneumococcal & Influenza Vaccines 

  • Smoking Cessation

  • NHS Health Checks

  • Wound Dressings

Our Phlebotomist is able to assist with the following services:

  • Blood Tests

  • Weight and Height Recordings

  • Blood Pressure Check

Cancelling an Appointment

If you are unable to keep your appointment for any reason and need to cancel please let us know as soon as possible so that it can be offered to another patient.  If you have Patient Access or the NHS App you can cancel online.  If the phone lines are closed, then you can email us on

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