The Haven Practice

100 Beaconsfield Villas, Brighton, East Sussex, BN1 6HE

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98% find it easy to get through to this surgery by phone

Local (CCG) average: 76% National average: 73%

90% find the receptionists at this surgery helpful

Local (CCG) average: 89% National average: 87%

75% usually get to see or speak to their preferred GP

Local (CCG) average: 66% National average: 60%

97% were able to get an appointment to see or speak to someone the last time they tried

Local (CCG) average: 88% National average: 85%

97% say the last appointment they got was convenient

Local (CCG) average: 92% National average: 92%

98% describe their experience of making an appointment as good

Local (CCG) average: 76% National average: 73%

83% usually wait 15 minutes or less after their appointment time to be seen

Local (CCG) average: 66% National average: 65%

79% feel they don't normally have to wait too long to be seen

Local (CCG) average: 59% National average: 58%

94% say the last GP they saw or spoke to was good at giving them enough time

Local (CCG) average: 84% National average: 87%

96% say the last GP they saw or spoke to was good at listening to them

Local (CCG) average: 87% National average: 89%

93% say the last GP they saw or spoke to was good at explaining tests and treatments

Local (CCG) average: 85% National average: 86%

91% say the last GP they saw or spoke to was good at involving them in decisions about their care

Local (CCG) average: 80% National average: 81%

90% say the last GP they saw or spoke to was good at treating them with care and concern

Local (CCG) average: 84% National average: 85%

95% had confidence and trust in the last GP they saw or spoke to

Local (CCG) average: 95% National average: 95%

96% say the last nurse they saw or spoke to was good at giving them enough time

Local (CCG) average: 92% National average: 92%

94% say the last nurse they saw or spoke to was good at listening to them

Local (CCG) average: 92% National average: 91%

96% say the last nurse they saw or spoke to was good at explaining tests and treatments

Local (CCG) average: 90% National average: 90%

92% say the last nurse they saw or spoke to was good at involving them in decisions about their care

Local (CCG) average: 84% National average: 85%

94% say the last nurse they saw or spoke to was good at treating them with care and concern

Local (CCG) average: 91% National average: 90%

99% had confidence and trust in the last nurse they saw or spoke to

Local (CCG) average: 98% National average: 97%

89% are satisfied with the surgery's opening hours

Local (CCG) average: 73% National average: 75%

95% describe their overall experience of this surgery as good

Local (CCG) average: 85% National average: 85%

88% would recommend this surgery to someone new to the area

Local (CCG) average: 78% National average: 78%