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We are constantly seeking to improve our services and welcome feedback, both positive and negative. Please complete a feedback form and place it in the suggestion box in reception or send into the Practice.  

How to Make a Complaint

Should you have any reason to make a complaint about an administrative or a clinical issue, you can ask to speak to the Practice Manager, Sue Doyle who is available to meet and discuss any concerns patients may have regarding the care they received. You can contact her either on the phone or in person, or you can put your concern in writing via letter or email to BHCCG.TheHaven@nhs.net. Your complaint will be treated with complete confidentiality. A Patient Information Leaflet is available for your reference.

If you feel uncomfortable about speaking directly with the Practice Manager, you can contact Healthwatch. This is a new consumer champion for both health and social care. It exists in two distinct forms – local Healthwatch, at local level, and Healthwatch England, at national level. They can support and advise you and with your consent will investigate your complaint.

They work with charities community and voluntary organisations that support people who use health and care services. They can help patients and local residents with difficulties they may be facing with health services. Their contact details locally are:

Healthwatch Brighton and Hove
Freepost RTGY-CZLY-ATCR
Healthwatch Brighton and Hove
Brighton

BN1 3XG

 
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