The Haven Practice100 Beaconsfield VillasBrightonEast Sussex, BN1 6HETel: 01273 555999
Information Commissioners Office Promise
The Haven Practice Charter
Statement of Purpose
We are constantly seeking to improve our services and welcome feedback, both positive and negative. Please complete a feedback form and place it in the suggestion box in reception or send into the Practice.
Should you have any reason to make a complaint about an administrative or a clinical issue, you can ask to speak to the Practice Manager, Sue Doyle who is available to meet and discuss any concerns patients may have regarding the care they received. You can contact her either on the phone or in person, or you can put your concern in writing via letter or email to BHCCG.TheHaven@nhs.net. Your complaint will be treated with complete confidentiality. A Patient Information Leaflet is available for your reference.
If you feel uncomfortable about speaking directly with the Practice Manager, you can contact Healthwatch. This is a new consumer champion for both health and social care. It exists in two distinct forms – local Healthwatch, at local level, and Healthwatch England, at national level. They can support and advise you and with your consent will investigate your complaint.
They work with charities community and voluntary organisations that support people who use health and care services. They can help patients and local residents with difficulties they may be facing with health services. Their contact details locally are:
Healthwatch Brighton and HoveFreepost RTGY-CZLY-ATCR Healthwatch Brighton and Hove Brighton
Patient information is stored on computer and under the Data Protection Act 1998 we are obliged to inform you of this and that details are held confidentially and only divulged in connection with a medical necessity. Our guiding principle is that we are holding your records in strict confidence.
Anyone who receives information from us is also under a legal duty to keep it confidential.
The principal partner organisations with which information may be shared are: Hospital, Community and Mental Health Trusts, Clinical Commissioning Groups (CCG's). General Practitioners (GPs), Ambulance Services and Social Services (if involved in care). Your information is subject to strict agreements describing how it will be used and, only if necessary for your care, may also be shared with: Local Authorities, NHS Common Service Agencies, Voluntary Organisations and other care providers. Your records are managed in accordance with this Act and under this information you have a right of access to your records.
Click here to read our Child Protection Policy
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Our Mission Statement
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