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Email & Text Policy

Email Use of:

Patients are now able to communicate with the Practice via email; this service is
intended for non-urgent matters only, we will reply within two working days.
If you need medical advice and are abroad, please seek advice at your location.
When you give the Practice your email address we do not assume that you give
consent. In our registration forms we ask for Patients consent and also have
consent forms, so that we can send information to you.

Repeat Prescriptions

Repeat prescription requests via email will be passed on to our reception team.
However, this should not be taken as confirmation that the prescription will be
issued. The request must include your full name, date of birth and full details of
the repeat items being requested. Once we have processed your request you will
receive a generic email from us stating that your order will be issued and ready for
collection up to 48 hours. If there is a problem with your prescription request, we
will telephone or email you and your prescription will not be processed until we
have contacted you.

Medical Matters

If you give consent/ register your email address with us we will not use email to
correspond with you regarding any clinical aspect of your healthcare. This is
because email is not a secure medium of communication. If you require medical
advice then please make an appointment with the Doctor or Nurse.

Surveys and Information

We will sometimes use web based surveys to gather patient feedback
Newsletters and Up to Date Information
We will use email to send you our quarterly Newsletters and inform you of any
urgent information that we need to inform you about in line with any contingency
plans for any urgent non medical information that needs to be conveyed to our

Text Communication

If you give consent/register your mobile phone number with us we may use this to
send you text reminders of when your appointment is through our text reminder
system. We will also send Health check reminders and Flu invites to your mobile

Dated: November 2018
Review Date: November 2019
Source: Other Source

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